Case Study: High-Touch Engagement for a High-Risk Member

It’s Time to Rethink SUD Member Engagement

This case study follows a member who faced significant obstacles, missed appointments, and multiple crises. Many would have lost touch. Wayspring didn’t.

Over 71 outreach attempts in 16 months, our team kept showing up, breaking through barriers, and helping the member reconnect with care—on their own terms.

See how Wayspring turns challenges into success stories—and what that could mean for your hardest-to-reach members.

Download the case study